Your home deserves perfection. If your piece just isn’t the right fit, return it for a refund within 30 days of delivery. Returns must be new and unused, in the original packaging. The cost of return shipping + 10% restocking fee will be deducted from your refund. The refund will be submitted within 7 business days of your return being delivered to our warehouse. All returns are considered either small or large returns.
- Shipped via FedEx.
- Typically delivered within 5-7 business days.
- Lighter weight items (ottomans, dining chairs, footstools, some benches).
- Return label will be emailed to customer and item will be dropped off at FedEx location or FedEx pickup can be arranged for additional $5 fee.
- Shipped via LTL freight carriers (carriers who specialize in large, heavy shipments).
- Typically delivered within 1-3 weeks.
- Heavier items (sofas, beds, storage consoles).
- Return documents will be sent to customer via email.
- Carrier will call customer to schedule pickup of return.
We do not offer exchanges on any of our products. If you need an exchange, we will arrange a return of the original item, issue a refund, and a new order can be placed.
Most orders can be cancelled for a full refund anytime prior to shipment. Unfortunately, we cannot guarantee any order will be cancelled as our system does not allow items prepped for shipment to be cancelled. If we’re unable to cancel your order, you can request a return or refuse the delivery. Please note that return shipping charges will be deducted from your refund. To request cancellation of an order, please email us at firstname.lastname@example.org or call us at 1-800-888-6861 and one of our customer service reps will be happy to assist you.
Return Charges and Refunds
The cost of return shipping + 10% restocking fee will be deducted from the final refund. If a return arrives to our warehouse with damage, we may increase the restocking fee up to 50% depending on the extent of the damage. To avoid this, we ask that customers provide a photo of the item and it’s packaging in good condition before the return is shipped back. If a photo in good condition is provided and a return later arrives to us damaged, the restocking fee will remain at 10% and will not be increased. All refunds will be submitted within 7 business days of the return arriving at our warehouse. You will be notified via email when refunds are submitted. Funds will take 3-5 business days to reach your account. All refunds are submitted to the original form of payment.
Custom orders are typically placed for items that have been discontinued and are no longer in stock or for items to be upholstered in a different material or color than what is offered as a standard option. Custom orders have a production lead time of 14-16 weeks and have a higher cost than “in stock and ready to ship” items. Due to the labor and materials involved with crafting custom orders, all custom orders are final sale and cannot be returned, cancelled, or refunded past 24 hours of the order being placed. Please contact us for pricing and more details regarding custom order items.
A 1-year limited warranty from date of purchase on all products sold covers manufacturer's defects for the frame, spring, foam and construction only with free parts and labor. Qualified defects will be repaired or replaced at company's option, at no cost to the customer. Customer is responsible for transportation to and from our corporate office and warehouse located in Irvine, California, USA.
WARRANTY EXCLUSIONS: All warranties carry the following exclusions: The warranties do not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping damage. These warranties do not cover buttons, tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. These warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. Our warranty extends only to the original purchaser. Any item purchased "as is" including closeouts, floor models and discontinued special purchases are excluded from warranty coverage. Warranties do not apply to our textile accessories.
Questions about returning your item to us? Please do not hesitate to contact us at 1-800-888-6861 or message us using the Contact Us page.